refund & cancellation

this policy covers purchases on vega (vegaknows.com), operated by ONDO ENTERPRISES LLP. it forms part of our terms of service.

what you are buying

vegaprovides digital content delivered instantly: charts, readings and AI-generated content. because it is generated and made available to you immediately, it cannot be “returned”.

the complete reading guarantee

if you bought a complete reading and it does not feel true to you, write to support@vegaknows.com within 7 daysof your purchase and we will refund the full amount to your original payment method, typically within 5–7 business days. you do not have to justify it or argue the reading with us.

this guarantee covers the complete reading only. ship checks and chat passes are delivered or begin immediately, so they stay non-refundable once used, except in the failure cases below.

refunds

apart from the guarantee above, fees are non-refundable once the content has been delivered or your pass period has begun, except when: a transaction failed (money was debited but the content was not unlocked), you were charged twice for the same purchase, or a proven technical failure on our side prevented access and we cannot resolve it. in those cases we will refund the affected amount.

passes & cancellation

chat passes are one-time purchases for a fixed period (7 or 30 days). they end on their own and never renew automatically, so there is no billing to cancel. we do not provide pro-rated refunds for the unused part of a pass.

how to request a refund

email support@vegaknows.comfrom your account email with your name, the date of the transaction, the Razorpay payment / reference id, and a short description. we aim to respond within 3 business days. approved refunds go to your original payment method via Razorpay and typically reflect within 5–7 business days, depending on your bank.

contact

ONDO ENTERPRISES LLP · support@vegaknows.com