refund & cancellation

this policy covers purchases on vega (vegaknows.com), operated by ONDO ENTERPRISES LLP. it forms part of our terms of service.

what you are buying

vegaprovides digital content delivered instantly: charts, readings and AI-generated content. because it is generated and made available to you immediately, it cannot be “returned”.

refunds

fees are non-refundable once the content has been delivered or your pass period has begun, except when: a transaction failed (money was debited but the content was not unlocked), you were charged twice for the same purchase, or a proven technical failure on our side prevented access and we cannot resolve it. in those cases we will refund the affected amount.

passes & cancellation

chat passes are one-time purchases for a fixed period (7 or 30 days). they end on their own and never renew automatically, so there is no billing to cancel. we do not provide pro-rated refunds for the unused part of a pass.

how to request a refund

email support@vegaknows.comfrom your account email with your name, the date of the transaction, the Razorpay payment / reference id, and a short description. we aim to respond within 3 business days. approved refunds go to your original payment method via Razorpay and typically reflect within 5–7 business days, depending on your bank.

contact

ONDO ENTERPRISES LLP · support@vegaknows.com